Shipping and Dispatch Policy

1. Where we deliver

We deliver to addresses in every Australian state and territory. We do not ship outside Australia. Parcels are sent to the delivery address entered at checkout, so please check it carefully before placing your order.

2. Shipping options and cost

• Standard shipping: $10.00, typically delivered within 3 business days of dispatch.
• Express shipping: $35.00, typically delivered within 1 business day of dispatch to metropolitan areas.
• Free express shipping: applied automatically when your product subtotal is $300.00 or more.

The minimum order is $100.00 on the product subtotal. The shipping charge is shown in the order summary before you place the order and again on your confirmation.

3. Dispatch and the 3 pm cut-off

Orders are dispatched once payment has been confirmed. Bank transfer and PayID orders are confirmed when we have matched your transfer to your Order ID; crypto orders are confirmed automatically when the payment clears on chain. Orders confirmed before 3 pm Sydney time on a business day are sent out the same day. Orders confirmed after 3 pm, or on a weekend or public holiday, are sent on the next business day.

4. Delivery estimates by destination

Typical transit times, in business days after dispatch:

• 1 to 2 business days: Sydney, Melbourne, Canberra, Newcastle, Wollongong and the Central Coast;
• 1 to 3 business days: Brisbane, Adelaide, the Gold Coast and Geelong;
• 2 to 3 business days: the Sunshine Coast;
• 2 to 4 business days: Perth and Hobart;
• 3 to 5 business days: Townsville, Cairns and Darwin.

These are estimates from our carriers, not guarantees. Regional addresses typically add one to two business days, and remote areas, peak periods or severe weather, including the northern wet season, can extend any window.

5. Tracking, delays and lost parcels

Where the carrier provides tracking we send the details to the email address on your order. If a parcel has not arrived within five business days after the estimate for your area, contact us with your Order ID and we will follow it up with the carrier. If a parcel is confirmed lost in transit we will send a replacement or refund the order.

6. Address errors and failed delivery

If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected, we will contact you to arrange redelivery. Redelivery to a corrected address is charged at the standard shipping rate. If you cancel instead, we refund the product cost less the original shipping charge.

7. Age and regulatory checks

Orders are accepted from adults aged 18 and over only. We may ask for proof of age before dispatch and will cancel and refund an order if it is not provided. You are responsible for ensuring the products may lawfully be delivered to and used at your address; see the regulatory disclaimer.