CONTACT & SUPPORT
Get in touch about an order, a payment, a delivery, a faulty device, a privacy request or a wholesale enquiry.
Email support@igetbaraus.shop or call +61 420 127 957. Post: 20 Way St, Kilburn SA 5084, Australia. Every order is given an ID in the form IGET-10000, shown on the confirmation page and in your confirmation email. Quote it in every message so we can find your order straight away. We aim to reply within one business day, Monday to Friday. Our address is for correspondence and returns by arrangement, not a walk-in shop.
Placed an order and need the bank or PayID details, or paid and want to send your receipt? Email support@igetbaraus.shop with your Order ID. Bank transfer and PayID orders are dispatched once your payment is matched; crypto orders confirm automatically.
Orders confirmed before 3 pm on a business day are sent the same day. Check the delivery information for rates and transit times by city. If a parcel is late or missing, contact us with your Order ID and we will follow it up with the carrier.
If a device arrives damaged or does not work, email us your Order ID, the product and a photo or short video of the problem. The returns and refunds policy explains your Australian Consumer Law rights and how claims are assessed.
To access, correct or delete the personal information we hold about you, email us with your Order ID if you have one. The privacy policy and cookie policy explain what we collect and who we share it with.
For bulk pricing, browse the wholesale collection or email us with the models, flavours and quantities you are after.
We sell to adults aged 18 and over only and may ask for proof of age before dispatch. Vaping goods are regulated in Australia, so read the regulatory disclaimer and current government guidance before ordering.