Returns and Refunds Policy

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

2. Faulty or dead-on-arrival devices

If a device arrives damaged, does not draw, does not charge or stops working well before the puff count it is sold with, contact us as soon as possible, ideally within 7 days of delivery. Send your Order ID, the product and flavour, a description of the problem and a photo or short video showing it. Most claims can be assessed from that information without the device being returned.

Depending on whether the failure is major or minor we will replace the device, refund it or arrange a repair. Where we need the device back for assessment we will tell you how to send it and will cover reasonable return postage if the fault is confirmed.

3. What is not covered

• Normal depletion of a disposable device: the puff count on a listing is a manufacturer's maximum, and actual use varies with draw length and frequency.
• Damage caused by misuse, drops, liquids, extreme heat, tampering or attempts to open or recharge a device that is not designed for it.
• Flavour preference. Taste is subjective and a flavour you do not enjoy is not a fault.

4. Change of mind

Because vaping products are sealed consumables, we do not accept change-of-mind returns or offer refunds on products that have been opened or used. If you ordered the wrong item, contact us before dispatch and we will correct the order where we can.

5. Cancelling an order

You can cancel an unpaid order at any time by contacting us with your Order ID. If you have paid and the order has not yet been dispatched, we will cancel it and refund the full amount. Once an order has been dispatched it cannot be cancelled, but your consumer guarantees still apply.

6. How refunds are paid

Refunds are paid within 5 business days of approval. Bank transfer and PayID orders are refunded to the account the payment came from. Cryptocurrency orders are refunded in Australian dollars by bank transfer or PayID for the discounted amount you paid, because crypto transfers cannot be reversed. Where an order is refunded before dispatch, the shipping charge is refunded too.

7. Safety when returning products

Do not post a device that is leaking, swollen, overheated or damaged until we have given you packing and carrier instructions. Lithium batteries are dangerous goods and carriers have rules for sending them. Keep the product sealed in a bag away from heat in the meantime.

8. How to contact us

Email support@igetbaraus.shop or use the contact page. Always quote your Order ID. We aim to respond within one business day.